Sophie’s Pet Spa

Terms & Conditions

By booking an appointment with Sophie’s Pet Spa, you agree to the following terms and conditions. These policies help us provide a safe, fair and caring service for every dog.

1

Booking & deposit

  • A £10 non-refundable deposit is required to secure every grooming appointment.
  • Your appointment is not confirmed until the deposit has been received.
  • The deposit will be deducted from your final bill.
2

Cancellation policy

  • Please give at least 48 hours’ notice if you need to cancel or rearrange your appointment.
  • Cancellations made with less than 48 hours’ notice will result in the loss of the deposit.
  • No-shows will forfeit the deposit and may be required to pay the full grooming fee in advance for future bookings.
3

Flea & tick policy

  • If fleas or ticks are found during the groom, a flea-treatment shampoo may be applied.
  • An additional flea-treatment and salon-sanitisation charge will apply.
  • Dogs with severe infestations may be asked to return after appropriate veterinary treatment has been completed.
4

Matted coat policy

  • Matted coats can cause pain and may hide skin problems.
  • Severely matted coats will usually need to be clipped short for the dog’s welfare.
  • Removing matting may reveal or cause temporary skin irritation, redness or small nicks.
  • Additional charges apply for heavily matted coats due to the extra time and care required.
  • By booking, you authorise us to remove matting in the safest and most humane manner possible.
5

Dangerous or aggressive dogs

  • Owners must tell us before the appointment about any history of aggression, biting, anxiety or handling difficulties.
  • We reserve the right to refuse or stop a groom if a dog cannot be handled safely.
  • Charges will apply for any work already completed.
  • Muzzles may be used where appropriate and safe to do so.
6

Health & welfare

  • Please tell us about any medical conditions, allergies, injuries, recent surgeries, medications or behavioural concerns.
  • We may refuse grooming if it could compromise your dog’s health or welfare.
  • In an emergency, if you cannot be contacted, you authorise us to seek veterinary treatment on your behalf. Veterinary costs remain the owner’s responsibility unless caused by our negligence.
7

General

  • Please ensure your dog is up to date with vaccinations, or has veterinary exemption advice.
  • Dogs should be collected promptly once you have been notified. Late collections may incur an additional fee.
  • We may take before-and-after photos for our social media and marketing. Please let us know if you do not want your dog to be photographed.
Questions about these terms? Call 07867 124744 or email sophiespetspa20@gmail.com.